admin:vhs-pr
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VHS Public Relations FAQ
Q: What is vhs-pr? A: VHS Public Relations is a working group to receive 'contact us' messages for VHS, and respond to these messages in a mature fashion that will keep our image positive in the community.
Q: Who can join? A: VHS-PR is for Members Only™.
Q: Should all messages be responded to? A: All messages should receive at least one reply to the public list. Possible replies:
- “Spam” - useful to signal that others can ignore. Use your judgement wisely.
- “Forward to vhs-members” - Sometimes the message should be forwarded to vhs-members or vhs-general for broader reach. Use your judgement wisely.
- Some messages will require a short response to answer a question. vhs-pr members are encouraged to answer people's questions and connect to other members of the VHS and our extended community. See “Response Guidelines” below for more details.
- Any other messages for VHS will require discussion within vhs-pr before replying.
Response Guidelines:
- Be polite and helpful. No snark. You are representing VHS, and even if you feel the person deserves the response, that public image WILL be conveyed to others.
- If they are possibly trolling us, try to troll hug them.
- Give yourself an Official Title of the VHS like “Director of Community Outreach” or something that strikes your fancy.
- Always CC vhs-pr, for transparency and to feed the hivemind.
- Extract common responses into a template and share them on this page.
admin/vhs-pr.1399448731.txt.gz · Last modified: 2015/12/12 14:31 (external edit)