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VHS Public Relations FAQ
Q: What is vhs-pr? A: VHS Public Relations is a working group to receive 'contact us' messages for VHS, and respond to these messages in a mature fashion that will keep our image positive in the community.
Q: Who can join? A: VHS-PR is for Members Only™.
Q: Should all messages be responded to? A: All messages should receive at least one reply to the public list. Possible replies:
“Spam” - useful to signal that others can ignore. Use your judgement wisely. “Forward to vhs-members” - Sometimes the message should be forwarded to vhs-members or vhs-general for broader reach. Use your judgement wisely.
Some messages will require a short response to answer a question. vhs-pr members are encouraged to answer people's questions and connect to other members of the VHS and our extended community. See “Response Guidelines” below for more details.
And other messages for VHS will require discussion within vhs-pr before replying.
Response Guidelines:
- Be polite and helpful. No snark.
- If they are possibly trolling us, try to troll hug them.
- Give yourself an Official Title of the VHS like “Director of Community Outreach” or something that strikes your fancy.
- Always CC vhs-pr, for transparency and to feed the hivemind.
- Extract common responses into a template and share them on this page.