Differences

This shows you the differences between two versions of the page.

--- faq [2019/03/14 18:25] – 00739
+++ faq [2024/07/20 13:23] (current) – phillip_ma
@@ Line 9: / Line 9: @@
 **[A]** VHS strives to be inclusive to all people.  We abide the following principles:
-   * Be excellent to each other. No racism, no sexism, no homophobia, no classism.
+   * Be excellent to each other. No racism, no sexism, no homophobia, no transphobia, no classism, no ableism.
    * You are free to have your own individual project, or participate in a VHS Group Project.
    * VHS Group Projects are open to all.
    * Eager willingness to learn is all you need. Expertise is not required. It’s always ok to ask questions.
-   * VHS is a Member run [[do-ocracy|Do-Ocracy]]. Help out as you can.
+   * VHS is a Member run [[admin:do-ocracy|Do-Ocracy]]. Help out as you can.
@@ Line 39: / Line 39: @@
 **[Q]** If I don’t have a key, how do I get in?\\
-**[A]** If a keyholder is in the space, the side door will be unlocked. If no keyholder is present, either call the space number, post a message on Slack, or post a thread on the forums to see if anyone is planning to open the space soon. You can also check http://isvhsopen.com.
+**[A]** If a keyholder is in the space, the front door on Venables Street will be unlocked. If no keyholder is present, either call the space number, post a message on Slack, or post a thread on the forums to see if anyone is planning to open the space soon. You can also check http://isvhsopen.com.
 **[Q]** How do I become a keyholder?\\
-**[A]** After you have been a regular member for at least ==**three months** inconsistent with membership page==, you can post a thread on Talk requesting approval. Assuming you get vouched (most are), you will receive more information one week later from the membership coordinator.
+**[A]** After you have been a regular member for at least two months, you can post a thread on Talk requesting approval. Members requesting keyholder status must get 3 vouches from other keyholding members. Each of those vouches should say what motivates them to Vouch.  At least one of those vouches need to confirm they've gone over how to close out the space with you.  Assuming you get vouched (most are), you will receive more information one week later from the membership coordinator.
-**[Q]** If I pay the $60 fee per month, where do I get a key?\\
+**[Q]** How do I vouch for someone applying to be a keyholder?\\
+**[A]** You must be a keyholder in order to vouch for someone.  Just reply to their talk post and let the community know why you think they'll be a good member.  Check to see if they have learned if they know how to lock up the space when no one's around and if let them know.  That's It!
+**[Q]** If I pay the $75 fee per month, where do I get a key?\\
 **[A]** From the Membership Coordinator after the other key members have approved you.
@@ Line 63: / Line 66: @@
 **[Q]** How do I stop being a member?\\
-**[A]** Send an email to our membership co-ordinator at membership@vanhack.ca and tell them that you are cancelling. You also have to log in to your paypal account and cancel your recurring payment.
+**[A]** Send an email to our membership co-ordinator at <membership@vanhack.ca> and tell them that you are cancelling. You also have to log in to your PayPal account and cancel your recurring payment.
 ===== Access, Accessibility, and Facilities =====
@@ Line 69: / Line 72: @@
 **[Q]** Is there a front entrance?\\
-**[A]** Yes! It’s actually the side (don’t use the front), but you can call the space if you have issues: +1 (778) 330-1234.
+**[A]** Yes! The front entrance is on Venables Street. You can call the space if you have issues: +1 (778) 330-1234.
-**[Q]** What is the Vancouver Hackspace’s phone number?\\
+**[Q]** What is the Vancouver Hack Space’s phone number?\\
 **[A]** +1 (778) 330-1234
 **[Q]** What does the space look like?\\
-**[A]** Awesome! Check our Instagram!
+**[A]** Awesome! Check our [[https://www.instagram.com/vanhackspace/|Instagram!]]
 **[Q]** Do you have parking for bikes?\\
-**[A]** Yes, there is lots of room inside.
+**[A]** Yes, there are bike racks outside on the sidewalk on Venables Street.
 **[Q]** What’s the accessibility situation?\\
-**[A]** We have a loading bay door that enters right from the alley beside Woodland Dr. The washroom hallway is too narrow for wheelchairs, but we’re working on getting permits to punch a hole through a wall to widen it up. If you need the loading bay door opened, please call the space phone number (778-330-1234) and we will open it for you.
+**[A]** We have a [[https://www.google.ca/maps/@49.2771396,-123.0725542,3a,37.5y,205.65h,84.55t/data=!3m7!1e1!3m5!1sVRY5PQ0zkLKzRQi-pBoD3Q!2e0!6s%2F%2Fgeo1.ggpht.com%2Fcbk%3Fpanoid%3DVRY5PQ0zkLKzRQi-pBoD3Q%26output%3Dthumbnail%26cb_client%3Dmaps_sv.tactile.gps%26thumb%3D2%26w%3D203%26h%3D100%26yaw%3D287.9645%26pitch%3D0%26thumbfov%3D100!7i16384!8i8192?shorturl=1|loading bay door]] that enters right from the alley beside Woodland Dr. The washroom hallway is too narrow for wheelchairs, but we’re working on getting permits to punch a hole through a wall to widen it up. If you need the loading bay door opened, please call the space phone number (778-330-1234) and we will open it for you.
 **[Q]** Do you have washrooms?\\
-**[A]** Yes.
+**[A]** Yes, 2 of them.
 **[Q]** Do you have a shower?\\
@@ Line 97: / Line 100: @@
 **[Q]** Is there a dedicated quiet space?\\
 **[A]** No. It is often pretty quiet, especially if there is a class going on, but if someone doing metalwork or woodwork, we have ear plugs and over-ear ear protection that may help.
+The upstairs office is separate from the wood shop, and is clean and quiet.
 **[Q]** Are there food/drinks available?\\
-**[A]** There is a coffee shop, Uprising Breads on the same block, and a multitude of other food and beverage venues very nearby.
+**[A]** There is a coffee shop, Uprising Breads on the same block, [[food|and a multitude of other food and beverage venues very nearby.]]
 **[Q]** Does VHS have a coffee machine?\\
 **[A]** Yes. We have an espresso machine that is usually stocked – feel free to bring in beans!
-**[Q]** What are the acoustics like, echo, etc.?\\
-**[A]** Currently pretty echoey.
 **[Q]** Do you have internet at the space?\\
@@ Line 111: / Line 112: @@
 **[Q]** The door is locked. How do I get in?\\
-**[A]** Knock, or call the space number (+1 (778) 330-1234), or become a key-holding member so you can open the door yourself, 24/7!
+**[A]** Knock, ring the doorbell/air raid siren, or call the space number (+1 (778) 330-1234), or become a key-holding member so you can open the door yourself, 24/7!
 **[Q]** What do I do if I hurt myself in the space?\\
@@ Line 123: / Line 124: @@
 **[Q]** When is the next event?\\
-**[A]** Check out our calendar or blog for information about the next event. Most events happen on Tuesday and Thursday.
+**[A]** Check out our [[http://vanhack.ca/wp/events-calendar/|calendar]] or [[http://vanhack.ca/wp/blog/|blog]] for information about the next event. Most events happen on Tuesday and Thursday.
 **[Q]** Who organizes the calendar?\\
@@ Line 129: / Line 130: @@
 **[Q]** How do I host a night?\\
-**[A]** Suggest it on the forums or to some of the members down at the space. If there is interest it will be added to the calendar for a future date.
+**[A]** Suggest it on the [[https://talk.vanhack.ca/|forums]] or to some of the members down at the space. If there is interest it will be added to the calendar for a future date. Check out the [[events:workshop_event|Workshops and Events]] tab for more information on hosting an event.
 **[Q]** Are there any plans for daytime meetings(for those that work nights/afternoons)?\\
@@ Line 138: / Line 139: @@
 **[Q]** What equipment do you have available for use in the space?\\
-**[A]** The list is exhaustive and ever-changing. Come down and see for yourself. We’re big on electronics, crafting, machining, and programming. Expect to see plenty of related tools.
+**[A]** The list is exhaustive and ever-changing. Come down and see for yourself. We’re big on electronics, crafting, machining, woodworking, and programming. Expect to see plenty of related tools.
 **[Q]** Do I have to pay to use any of the equipment?\\
-**[A]** Generally, no. We might cough and discretely point to the donatio(n) jar. Tools that require special training or certification are unavailable to the public though (but these are only the larger tools like the CNC milling machine and laser cutter).
+**[A]** Generally, no. We might cough and discretely point to the [[https://www.paypal.com/donate/?token=trqqGzm9NDnUhQkxIpLTQrAOKRki-FyPWiJ5IyKnepRQYYhfcjjKtwqqeXL8K7WiUfVWzG&country.x=CA&locale.x=|donation]] jar. Tools that require special training or certification are unavailable to the public though (but these are only the larger tools like the CNC milling machine and laser cutter).
 **[Q]** What should I bring with me to the space for the first time?\\
@@ Line 153: / Line 154: @@
 **[Q]** If equipment is broken, can i try to fix it? Even if its broken after my attempts?\\
-**[A]** If it’s broken you probably can’t make it worse. Please clean up after yourself when you are done.
+**[A]** If it’s broken you probably can’t make it worse. Please clean up after yourself when you are done. If you need help, contact a [[tool:compendium_of_champions|champion]] for assistance
 **[Q]** Can you cut something for me on your laser cutter?\\
 **[A]** VHS is not a laser cutting service (we will not cut it for you).  VHS has a laser cutter that can be used by our members after they get fully trained on the equipment (then you can cut it yourself).
-**[Q]** Can I pay you do cut things on your laser for me?\\
+**[Q]** Can I pay you to cut things on your laser for me?\\
-**[A]** No
+**[A]** No.
 **[Q]** Do you want to buy my old equipment from me?\\
@@ Line 180: / Line 181: @@
 **[Q]** I want to learn something specific, will someone teach me?\\
-**[A]** Ask in the forums if someone wants to run a workshop! The skillset of our members are vast.
+**[A]** Ask in the [[https://talk.vanhack.ca/|forums]] if someone wants to run a workshop! The combined skillset of our members is vast.
 **[Q]** I want to teach a subject, can I?\\
-**[A]** Please do! Ask on the VHS forums to gauge interest.
+**[A]** Please do! Ask on the [[https://talk.vanhack.ca/|forums]] to gauge interest.
 **[Q]** I have made X, do you do show-and-tells?\\
-**[A]** Post on the forums and show off your project. We love hearing about the creation process! Also bring it down on an open evening.
+**[A]** Post on the [[https://talk.vanhack.ca/|forums]] and show off your project. We love hearing about the creation process! Also bring it down on an open evening.
 ===== Forums =====
@@ Line 214: / Line 215: @@
 **[Q]** Can I just show up?\\
-**[A]** People are not always at the space during the week. Please check the calendar or call the space first. Check isvhsopen.com to see if the space is currently open.
+**[A]** People are not always at the space during the week. Please check the [[http://vanhack.ca/wp/events-calendar/|calendar]] or call the space first. Check [[http://isvhsopen.com/|isvhsopen.com]] to see if the space is currently open.
 **[Q]** I’m from out of town, can I visit?\\
@@ Line 228: / Line 229: @@
-**[Q]** Can I use an open flame at the space? Torch, Pottery kiln, etc..\\
+**[Q]** Can I use an open flame at the space? Torch, Pottery kiln, etc.?\\
 **[A]** Maybe. Take it out to the loading bay, be extra cautious, and keep a fire extinguisher at hand.
@@ Line 237: / Line 238: @@
-**[Q]** Will you help me do this illegal thing that I have always wanted to do but don’t have the technical ability to Google how to do it\\
+**[Q]** Will you help me do this illegal thing that I have always wanted to do but don’t have the technical ability to Google how to do it?\\
 **[A]** No. We are not a group to help you do illegal things.
@@ Line 253: / Line 254: @@
 **[Q]** What should I not bring with me to the space?\\
-**[A]** CRTs. Also guns, drugs, or any other illegal material.
+**[A]** [[https://en.wikipedia.org/wiki/Cathode_ray_tube|CRTs]], due to toxicity. Also guns, drugs, or any other illegal or dangerous material.
 **[Q]** Can I crash here?\\
@@ Line 283: / Line 284: @@
 **[A]** VHS should be treated as a public space. As such you have little expectation of privacy.
-**[Q]** I talked about my super secret project at your space and someone stole it. \\
+**[Q]** I talked about my super secret project at your space and someone stole it. What can I do?\\
 **[A]** Anything you say at the space should will be treated as though it was spoken in the public. It sucks that they stole your idea and we don’t condone that but if it was a secret it should not have been talked about in a public space.
 **[Q]** How do I donate awesome things to VHS?\\
-**[A]** Offer the items on the forums. If you are leaving something at the space for someone, please label it so that it doesn’t get thrown out.
+**[A]** Offer the items on the [[https://talk.vanhack.ca/|forums]]. If you are leaving something at the space for someone, please label it so that it doesn’t get thrown out.
-**[Q]** As a non-keyed member how do I know if the space is open.\\
+**[Q]** As a non-keyed member how do I know if the space is open?\\
 **[A]** Call the space phone number, show up to any regular scheduled open night, or check isvhsopen.com.
@@ Line 295: / Line 296: @@
-**[Q]** I have a question that has not been answered here, Who do I ask?\\
+**[Q]** I have a question that has not been answered here, whom do I ask?\\
-**[A]** I would suggest joining the forums and ask your question there. The forums are open to members and non-members alike. Alternatively, come down to the space during one of our events and asking us directly.
+**[A]** I would suggest joining the [[https://talk.vanhack.ca/|forums]] and ask your question there. The forums are open to members and non-members alike. Alternatively, come down to the space during one of our events and asking us directly.
 **[Q]** What is this Do-ocracy thing?\\
-**[A]**  If you see something that needs doing, why aren’t you doing it? – A do-ocracy (also sometimes do-opoly, which is a more obvious pun on “duopoly”) is an organizational structure in which individuals choose roles and tasks for themselves and execute them. Responsibilities attach to people who do the work, rather than elected or selected officials.
+**[A]**  If you see something that needs doing, why aren’t you doing it? – A [[admin:do-ocracy]] (also sometimes do-opoly, which is a more obvious pun on “duopoly”) is an organizational structure in which individuals choose roles and tasks for themselves and execute them. Responsibilities attach to people who do the work, rather than elected or selected officials.
 **[Q]** Where can I find the VHS rules of membership conduct, fines and expulsion?\\
 **[A]** Read the VHS Bylaws as well as our Code of Conduct, and Grievance Procedure.
-**[Q]** How do I cancel my membership\\
+**[Q]** How do I cancel my membership?\\
-**[A]** Send an email to membership@vanhack.ca and log in to Paypal and cancel your recurring payment. You are responsible for this, we have no control over your account.
+**[A]** Send an email to membership@vanhack.ca and log in to PayPal and cancel your recurring payment. You are responsible for this, we have no control over your account.
 **[Q]** I bought supplies for the space and want to be reimbursed.  What is the expense claim procedure?\\
-**[A]** As long as your purchase was pre-approved by a director, fill in the expense claim form and submit copies of your receipts to directors@vanhack.ca.  The Treasurer will write out a cheque to you and must have another director sign it as well.
+**[A]** As long as your purchase was pre-approved by a director, fill in the expense claim form and submit copies of your receipts to [[directors@vanhack.ca]].  The Treasurer will write out a cheque to you and must have another director sign it as well.